det999's Privacy Policy

det999 ("we", "our", or "platform") operates a safe and reliable online gaming platform for players in Bangladesh. This privacy policy ("policy") describes our policies and procedures regarding the privacy of personal information belonging to users ("you" or "user") of the det999.cam website.

By registering on or using our platform, you agree to the terms of this privacy policy. Protecting your information is very important to us, which is why we always apply industry-standard security measures to keep your personal information secure.

This policy applies to all of det999's services — slot games, live casino, cricket betting, fishing games, and all other gaming services. If you have any questions after reading this policy, please contact our support team.

We may collect various types of information while you use the det999 platform. This collection is carried out for the purposes of improving service quality, ensuring security, and meeting legal obligations.

2.1 Information You Provide Directly

• Full name, date of birth, and nationality
• Email address and contact information
• National ID card or passport details (for KYC verification)
• Payment information (bKash, Nagad, Rocket, Upay number, or bank account details)
• Username and password provided at the time of account creation
• Information provided when contacting the support team

2.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Date, time, and session duration of platform access
• Information about which pages you visited
• Gaming activity and transaction history
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may also receive information from trusted third parties such as payment processors or identity verification services. This information is used solely for the purposes of account verification and fraud prevention.

det999 uses the information collected for the following purposes:

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Personalising your gaming experience and improving service quality
• Preventing fraud, money laundering, and other illegal activities
• Meeting applicable legal obligations
• Providing bonuses, promotions, and personalised offers
• Providing support services and resolving complaints
• Ensuring responsible gaming
• Maintaining platform security and stability

Your information will never be sold to third parties for marketing purposes. det999 uses your information only to the extent necessary to provide its services.

det999 uses industry-standard encryption and security technology to protect your information. All of our data transmissions are secured through SSL (Secure Socket Layer) encryption.

4.1 Security Measures

• All data transmissions secured by SSL/TLS encryption
• Secure server infrastructure and regular security audits
• Password encryption and multi-factor authentication support
• Internal data access controls — only authorised staff can access the information they need
• Firewall and intrusion detection systems

4.2 Data Retention Period

We retain your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a specified period for the purposes of meeting legal obligations, resolving disputes, or preventing fraud.

When information is no longer needed, we delete it securely or anonymise it so that you can no longer be identified.

det999 never sells your personal information to third parties. However, limited information may be disclosed in the following cases in order to provide services:

5.1 Service Provider Partners

• Payment processors (bKash, Nagad, Rocket, Upay, and banks) — to complete transactions
• Identity verification services — to complete the KYC process
• Game software providers — to deliver gaming services
• IT infrastructure and cloud service providers — to operate the system

5.2 Legal Obligations

We may be required to provide relevant information in response to a court order, legal investigation, or a valid request from a government authority. In such cases, we will endeavour to notify you as far as possible, although legal obligations may not always make this possible.

All third-party service providers are contractually required to maintain privacy standards consistent with this privacy policy.

det999 uses cookies and similar technologies to improve your experience and analyse site performance.

6.1 Types of Cookies

• Essential Cookies: Necessary to maintain login sessions and security
• Functionality Cookies: To remember your preferences and settings
• Analytics Cookies: To monitor site usage and performance

6.2 Cookie Controls

You can disable cookies through your browser settings. Please note, however, that disabling essential cookies may cause some platform features to not work properly and may affect your gaming experience.

As a det999 user, you have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you
• Right to Rectification: The right to request correction of inaccurate or incomplete information
• Right to Erasure: The right to request deletion of your information in certain circumstances
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain cases
• Right to Data Portability: The right to receive your information in a structured, machine-readable format
• Right to Object: The right to object to the processing of your information for specific purposes

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 working days. In some cases it may not be possible to fulfil a request in full due to legal obligations — in such cases, the reason will be communicated to you.

To prevent fraud and comply with anti-money-laundering regulations, all det999 users must go through the Know Your Customer (KYC) process.

8.1 Documents Required for KYC

• Copy of National ID card (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of ownership of the payment method (where applicable)

8.2 Protection of KYC Documents

All documents submitted for KYC verification are stored on encrypted servers and can only be accessed by verification staff. These documents are never disclosed to third parties, except where required by legal obligation.

det999 is for persons aged 21 or older only. We do not intentionally collect any personal information from minors.

If a person registers by providing false information about their age and this is subsequently proven, their account will be closed immediately and the information collected will be deleted securely.

If you believe that someone under the age of 21 has created an account on our platform, please notify us immediately.

det999 may update this privacy policy from time to time. When changes are made:

• The updated policy with a new effective date will be published on this page
• For significant changes, a notice may be sent to the registered email address
• Continuing to use the platform after changes have been made constitutes your consent to the updated policy

We therefore recommend that you review this page regularly to stay up to date with our privacy practices.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our data protection team is ready to answer all your questions.

This privacy policy was last updated on 1 January 2026. We also encourage you to read det999's Terms and Conditions and Responsible Gaming policy.